tag:blogger.com,1999:blog-3743037357659188411.post878635697856324300..comments2014-03-13T17:47:47.798-07:00Comments on Insights | NOVARIA COMMUNICATION: Don't Apologize Unless You Mean Itjohnnynohttp://www.blogger.com/profile/15448587991306866377noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-3743037357659188411.post-60589020866018562502014-02-27T18:24:48.741-08:002014-02-27T18:24:48.741-08:00Jon, I don't know if it's haste, laziness ...Jon, I don't know if it's haste, laziness or lack of foresight that prevents people and organizations from developing that action plan. Sure, it's hard work and probably a painful process. But is the tradeoff worth it when you have to endure long-term damage to reputation? Dov Charney writes most people “operate as though the purpose of an apology is to get out of something with the minimum pain and suffering possible.” Minimum pain and suffering. Sounds like a get out of jail free card. johnnynohttps://www.blogger.com/profile/15448587991306866377noreply@blogger.comtag:blogger.com,1999:blog-3743037357659188411.post-2318304294646100462014-02-27T13:27:59.289-08:002014-02-27T13:27:59.289-08:00John,
I agree with you. In the age of the "no...John,<br />I agree with you. In the age of the "non-apology apology," it's all about sincerity and follow-through. The action plan seems to be an afterthought among public figures and corporate entities. Anonymousnoreply@blogger.com